CanoScan FB630U

From: Simon Heywood (simon.heywood@physics.org)
Date: Thu Mar 01 2001 - 15:48:12 PST

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    During the last six months or so (i.e. since ditching Windows as my
    principal OS) I have attempted to find information regarding the use of
    Canon USB scanners (specifically the model I own, the FB630U).

    I got this response (below) from a Canon UK employee a few months ago, and
    he recently telephoned me to inform me that Canon UK was trying to put
    Linux support on their (international) corporate agenda. I got the
    impression that their priority was with printers before scanners and that
    the proposed support would be (not unexpectedly) in the form of a binary
    package.

    I proceeded to discuss the merits of open source drivers and defended my
    opinion that releasing programming specs hardly constituted an invitation
    for industrial espionage, to which he seemed to broadly agree with, even
    if his managers didn't.

    Perhaps someone could tell me if any other efforts are underway to prise
    information and/or drivers out of Canon, or point me in the right
    direction as to how to take things further (I'm quite prepared to take the
    Canon USB issue on myself). Perhaps a petition would be in order?

    Regards, 

    -- 
  Simon Heywood <simon.heywood@physics.org>
  website: http://www.warwick.ac.uk/~phucq/

    ---------- Forwarded message ----------
Date: Tue, 31 Oct 2000 11:07:50 +0000
From: Customer Services <Customer.Services@cbs.canon.co.uk>
To: simon.heywood@physics.org
Subject: Technical Support

    Dear Mr Heywood,

    Thank you for your enquiry regarding Canon scanners and Linux drivers.

    We would advise you to contact Canon Europa for further details relating
to Linux drivers as they currently operate Developer's Programmes for
other Canon product ranges.

    We will however look into the matter for you. The Scanner Product
Specialist will seek to obtain more information on this matter and
contact you in due course with his findings.

    We hope that this information has helped to resolve your enquiry.
Please do not hesitate to contact us if you require further assistance.

    Yours sincerely

    Matt Giordano
Customer Services

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