On Fri, Sep 29, 2000 at 10:12:08PM -0400, Peck Dickens wrote:
> I joined this this because I use sane with a Fujitsu C600 and learned that I
> *liked* the product. I am by no means an "expert" with regards to SANE...
> I use this to list provide me with information... Plus I am currently
> writing a
> back-end for the Fujitsu ScanPartner10 and ScanPartner10C (I might add it's
> going pretty good too. I am about 1/2 way there...). Usually, I just sit
> back and read the posts on this list... Gleaning info that useful and etc...
Good good, remember to check scanimage -T on your backend especially in
any configuration that does a lot of messing about with buffers.
> However, I have a question: Is it normal policy on this list to curse users
> who want to use SANE and attempt to embarrass them?
No, I'm fairly sure the list doesn't have a policy on cursing users. That
seems a bit magick for our concerns. Probably it would be off topic,
unless the curse involved image acquisition. :)
Why do you think it would be more embarrassing for the user to be told
what they've done wrong by a machine than by a human? Are you aware of
the HCI studies comparing stuff like "Invalid argument" and "Error in
input" with friendly messages like mine that tell you what is the most
likely cause of the trouble?
You should not take seriously the suggestion that we'd just put RTFM
in the error message -- then the list would be full of questions about
which part of the manual is meant (and anyway the manual could be
clearer on this issue than it is). Maybe I need more <humor> tags :(
> I believe this hurts the
> product and the reputation of those who work on it. Could someone in
> authority on this list please clarify this issue.
IMHO better error messages would IMPROVE the product.. oh! Unless maybe
you are a support specialist and make money taking calls from the
confused users? Probably any problems with my choice of language or
style should go to me not the list, but I'm not the expert here :)
Nick.
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This archive was generated by hypermail 2b29 : Sat Sep 30 2000 - 04:14:39 PDT