HP C5100A (SCSI PhotoSmart) - image solid black

From: Shamim Mohamed (shamim@drones.com)
Date: Wed Jan 31 2001 - 21:01:30 PST

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    I'm running Sane 1.0.4 on Linux - Mandrake 7.2 (kernel 2.2.17), with a
    Tekram DC-390U SCSI adapter (NCR 53c875e chipset).
     
    I have a Umax 1200S and an HP C5100A Rev 032. Both are recognised by the
    kernel, and the Umax works fine.
     
    The PhotoSmart, however: trying to scan a slide, everything seems to be
    working fine EXCEPT: the image I get from xscanimage is just solid
    black. All other functions of xscanimage work - when I ask for a preview
    image, the slide is taken in, it whirs appropriately, and for the scan
    itself it makes all the right noises and then ejects the slide.
     
    I tried using scanimage with and without options: same all black image.
     
    What's going on? Do I need to calibrate the 5100A? There is a
    calibration card that came with the scanner but none of the
    documentation I've found on the HP backend says anything about
    calibration.
     
    I tried scanning a print: very dark, faint blue image could be observed.
    However scanning a strip of negatives looks much better.
     
    There are no errors in /var/log/messages. Here's the SCSI device list:
     
    $ cat /proc/scsi/scsi
    Attached devices:
    Host: scsi0 Channel: 00 Id: 03 Lun: 00
      Vendor: YAMAHA Model: CRW4416S Rev: 1.0g
      Type: CD-ROM ANSI SCSI revision: 02
    Host: scsi0 Channel: 00 Id: 04 Lun: 00
      Vendor: HP Model: C5100A Rev: R032
      Type: Processor ANSI SCSI revision: 02
    Host: scsi0 Channel: 00 Id: 06 Lun: 00
      Vendor: UMAX Model: Astra 1200S Rev: V2.9
      Type: Scanner ANSI SCSI revision: 02
     
     
    Thanks,
     
    -s

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