Re: Artec and Scanner Documentation

Sean Reifschneider (jafo@tummy.com)
Sat, 18 Apr 1998 19:08:03 -0600

On Fri, Apr 10, 1998 at 03:42:00PM +0000, Damyan Pepper wrote:
>They haven't been too useful -- they won't provide documentation.

A situation that seems to happen a lot unfortunately...

>Does anyone have any similar experiences with other companies?

Yep. Originally I was going to support Mustek scanners. I even
went so far as to buy one. But, after a 3 days of trying to get
it to work by following the SCSI spec, it wasn't happening. When
I call Mustek the tech support person said "Nobody outside of
Taiwan knows anything about programming these scanners." and
the response to "Is there somebody else that might know more
about it?" was "Nobody knows more about it than I do."

>Is there a good way to convince these companies to give out such
>documentation?

Well, I returned the Mustek and got an HP. 4 hours after it arrived,
I had it up and scanning...

Sean

-- 
 Every program in development at MIT expands until it can read mail.
Sean Reifschneider, Inimitably Superfluous <jafo@tummy.com>
URL: <http://www.tummy.com/xvscan> HP-UX/Linux/FreeBSD/BSDOS scanning software.



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