Re: Logitech Support ?

Bellerophon (bellerophon@pobox.com)
Thu, 05 Jun 1997 11:19:19 -0400

> > > I will gladly try to help, if you want to take the challenge, but you will
> > > need at least basic knowledge of electronics and how to wield a soldering iron
> > > if you want to monitor the parallel port in hardware or a solid knowledge
> > > of WinDoze drivers to do it on the software-side.
> > Well, unfortunately, knowledge of electronics isn't passed in the genes.
> > I might convince my Dad to help out on that end, but he lives four hours away,
> > and we visit for a weekend a month. Besides, I'm still trying to complete his
> > linux upgrade, and I don't think he's up for another bout of craziness yet.
> > I might be able to get a parallel-port-monitoring-thingy out of him if he's
> > got the time, though.
> Maybe you find someone near you by screaming loud on this list ...
> Anybody with data-logging facilities handy on the list ?

Well, I got a big fat YES from my dad. :) Good ol' dad. Of course, we're
still flying
blind, but at least we know how to hook up a few LEDs and watch the pretty
lights
blink as data goes through. And, given my Dad's general proficiency with the
arcane
parts of computers, I think that with a voice of experience to help us along,
we might
accomplish something.

> > I'll certainly write to Logitech and see if I can get the specs on the scanner,
> > but I won't know what to do with the information if/when I get it without a
> > good deal of guidance.
> Should you get it, I will gladly try to be your guide, though I doubt they will
> give you anything ...

You're quite right. Here's what I got back:

-- Customer Support
-- 06/05/97 03:08 PM
-- Hello Patricia,

--
-- Unfortunately, we will not be able to help you.

--
-- We do not give out source code for the PageScan Color.

--
-- Thanks for your interest in Logitech and its products.

--
-- Regards,

--
-- Ora
-- Logitech Customer Support


So, even though I wasn't asking for the source code, they're not going to
give it to me.  Go figure. ;)  No mention of technical specs, of course.


So, where do I go from here, O Great Guru of Driver-Writing?   Feel free 
to reply verbosely in email, so as not to spam the whole list with stuff they 
already know. :)


Thanks!
__bellerophon@pobox.com________________________________________________________


     Where warre and wrake and wonder
     Bi sythes has wont therinne
     And oft bothe blisse and blunder
     Ful skete has skyfted synne.
____________________________________________http://www.pobox.com/~bellerophon__



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